Frequently Asked Questions

Q. What is the price to repair my laptop?
A. Our price to repair the laptop motherboard problem is fixed, which is £85.

Q. Is this price also inclusive to replace my cracked/broken screen?
A. NO, it is not included to replace the screen. This price is only to repair the motherboard problem, not to replace any parts. This replacing the part is depends on the cost of the part itself.

Q. How long will it take to repair?
A. Once you have agreed to the repair, our laptop repair service will take a maximum of 5 days unless a spare part is not in-stock and we have to order it. Should we need to order a part we will quote the new delivery date.

Q. What is the warranty period on the repair?
A. We guarantee that should the unit fail with the same fault within 3 months of us returning the unit to you, we will repair and return the unit to you at no cost to you. But please remember its “Return To Base” warranty, hence you have to send the laptop back to us.

Q. What are the collection costs?
A. Our optional Collection, Packaging & Delivery Service costs £25 + VAT, or you can choose to just use us for Collection or Delivery - which costs £13 + VAT

Q. Do you charge an assessment charge?
A. Our price is fixed(inclusive of upto £10 worth spares or parts), so you know In the event you choose not to go ahead with a repair after we have provided diagnosis and quotation for any major parts required(like Screen, Invertor or BGA chip anything over £10), we reserve the right to make an assessment charge of £20 + VAT. This charge is not payable if the repair proceeds. 

Q. How do I package the unit?
A. Please use the carton box or original box with enough padding or fillings with the laptop so that the laptop will not get damaged or scratched.

Q. What happens if spare parts aren't available?
A. In the rare event that spare parts are unavailable and therefore we cannot repair the laptop, we will return the unit and charge you just for the delivery or you can elect for us to dispose of the unit environmentally.

Q. What are the Collection/Delivery times?
A. If you take up our optional service we collect anywhere in mainland UK during normal business hours Monday - Friday 09:00-17:00 excluding UK bank holidays.

Q. What happens if spare parts are required?
A. As you know our price is fixed for Repair, Once your laptop has been assessed, we will provide you with a personal quotation detailing the parts that may be required(which is costing over £10). Once this is accepted we will order the part and repair the unit. Should you wish at the quotation stage to decline the quote we will return the unit unrepaired and charge you only for the assessment and delivery (or you can elect for us to dispose of the unit environmentally.)

Q. Can you supply me with spare parts for my laptop?
A. Yes please give us a call and provide the detail the spare/part with the make, model and part number, so that we’ll source the part(if we don’t have it on stock) and will give you a quote. If you are happy with the quote then we’ll supply you at the earliest.

Q. What if you could not fix the laptop, do you charge anything ?
A. In this unfortunate event(due to part is not available or motherboard tracks burned) we will return the unit and charge you just for the delivery or you can elect for us to dispose of the unit environmentally.

Q. Can I contact you to find out when my laptop will be returned?
A. Of course you can, by phone or email, details on ourcontactuspage. We will also keep you updated on the progress of your repair by email and on our online update system.